#XQX691● Pending
Reset expired API key● High priority
DVDenis V● On track
Acme chat linked · no botCustomer communication built for Telegram
Telegram support software: a shared inbox built for teams.
TgSpark brings connected Telegram accounts into one shared inbox so the team can handle requests on one screen, with assignments, SLA tickets, Kanban boards and response analytics. Support stays native to Telegram, with replies sent from your real accounts.
Built for
Support teamsWeb3 communitiesE-commerceAgenciesTrading teams
Ticket features
A dedicated page for every part of support
Your Telegram help desk has a few core modules. Explore what each does and how it works.
Turn a message into a Tickets
Turn any Telegram message into a trackable support ticket with status, priority, owner and SLA. No bot required.
View feature →Kanban Board
Work on Telegram tickets in a drag-and-drop board grouped by status or priority, with bulk actions.
View feature →Tickets linked to Chat
Create a ticket from a chat and keep it linked to that group, with full conversation context one click away.
View feature →Assign agents to Tickets
Assign every ticket an owner, see each agent's workload and notify assignees directly in Telegram.
View feature →Tickets SLA
Set response deadlines and watch each ticket move from on track → at risk → breached before time runs out.
View feature →What is a Telegram shared inbox?
A shared team inbox built on the Telegram accounts you already use
Most tools put a bot in front of Telegram and lose conversation context. TgSpark connects your team's real Telegram accounts to a shared inbox and adds a help desk with tickets, SLAs, statuses, owners and analytics, while keeping each conversation tied to a real account.
- One inbox for all connected Telegram accounts. Managers see the whole operation, while agents handle their own conversations.
- A real team inbox with shared tags, tickets, comments and templates, plus seats, roles and privacy for every agent.
- Create a ticket directly from any message or contact profile, keeping it linked to the conversation.
- Six statuses, three priority levels, SLA timers and a Kanban board: the structure support teams need.
From a chaotic inbox to a real help desk in four steps
No bots to configure or data to migrate. Connect the accounts you already use on Telegram.
Connect your team's Telegram accounts
Each agent connects their own Telegram account, while managers oversee operations in one shared workspace. Each account receives a dedicated IP to reduce unfamiliar-login risks.
Triage in one shared inbox
Incoming conversations from each account flow into one filterable table. Organize the queue by tags, owner and priority so every request has a teammate responsible for it.
Create tickets with SLAs
Turn any message or contact into a ticket linked to the conversation, with a status, owner, priority and SLA timer that warns you before a breach.
Resolve faster and measure it
Move and close tickets on a Kanban board, reduce repetitive replies with templates and review response times, resolution times and SLA compliance in analytics.
Explore the platform
One integrated platform behind your Telegram help desk
Telegram shared inboxBring every conversation from each connected account into one searchable multi-account inbox.Telegram AnalyticsResponse times, reply rates and SLA compliance per agent: the metrics behind great support.Telegram ticket assignmentAssign ticket owners, filter pending queues by member and help the team balance workload and follow up on time.Telegram team inboxSeats, roles and shared workspaces, keeping each agent's own conversations private.Telegram outreach CRMThe outreach side of TgSpark: start conversations from real personal accounts and follow every reply through your pipeline.
Give your team a shared inbox built for Telegram.
Connect your accounts, create your first SLA ticket and coordinate follow-ups with owners, reminders and a board. Start for free.
Questions about moving support to Telegram? Email [email protected]