Internal comments on each chat
Leave handover notes, such as a customer asking about EU pricing and finance being notified, so the next teammate has context. Comments are shared within the workspace and never visible to your Telegram contacts.
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TELEGRAM CRM
Telegram lead management — inbound leads, pipelines, tags and outreach
Manage inbound Telegram leads in one CRM. Turn every incoming customer message into a trackable lead, with a Stage column, tags, reminders and outreach to build your pipeline.
Run your entire sales pipeline inside your inbound Telegram chats
Every incoming customer chat joins one shared view instead of being scattered across individual phones, so leads are not overlooked. Turn a chat list into a pipeline you can move forward. Add a Stage column—Lead → Qualified → Demo → Proposal → Won → Lost—alongside Priority, ARR, Last contact and Owner, then sort and filter to see what is stuck. Tag chats by segment and set a reminder when you promise to follow up; the Reminder Bot delivers it to your Telegram. When you send a broadcast, update each recipient's stage in the same action.
Inbound lead capture
Messages received by connected accounts join one shared view. New chats appear as untagged leads, ready for you to assign an owner, set a stage and reply before they go cold.
A pipeline built with multi-select columns
Create a Stage column with Lead → Qualified → Demo → Proposal → Won → Lost, each with its own color. Sort and filter by stage, and update multiple leads in one bulk action.
Outreach through personalized broadcasts
Personalize with {{name}} or {{first_name}}. Note that {{username}} resolves only in private chats. Use templates with attachments and paced sending.
Follow up through the Reminder Bot
Set a reminder on a chat when you promise to follow up. The Reminder Bot delivers it to your Telegram at the due time, keeping the next step in view.
Overview: Telegram lead management
Every incoming Telegram message enters one workspace as a trackable lead, rather than sitting unseen on someone's phone. Everything you need to manage Telegram leads is built from visible CRM tools: custom columns for Stage and Priority, tags for segmentation, reminders delivered to Telegram, personalized broadcasts for outreach and a clear activity log. Build and control your pipeline with tools you can see, without a black box or guesswork.
Frequently asked questions
Frequently asked questions
How do inbound Telegram leads enter the CRM?
Once accounts are connected, incoming chats join one shared view. Treat new chats as untagged leads, then set a Stage, add tags, assign an owner and reply directly.
Can I see which leads are stuck at a stage?
Yes. Create a Stage column with colored options, then sort or filter by stage. Combine it with Priority, Last contact and Owner to find leads that need attention and update their stages in bulk.
How do teammates hand over leads?
Leave an internal workspace comment on the chat with the customer's needs and next steps, then update the owner. The activity log retains field changes and timestamps, and the next teammate can continue in the original conversation. Customers cannot see internal comments.
Can I update Stage automatically after a broadcast?
Yes. Combine a broadcast with post-send column updates to change recipients' Stage in the same action, reducing manual updates to individual leads.
Is there a ready-made pipeline template?
Build the pipeline from configurable CRM columns. Set Stage to match your process, for example Lead → Qualified → Demo → Proposal → Won → Lost, then add Priority, ARR, Last contact and Owner.
Does lead management require Pro?
The core lead management workflow uses custom columns, tags, internal comments, reminders and broadcasts. Analytics and the public API are Pro features. See the pricing page for plan details.